faq

 

Damaged or Misdelivered Items

Please Follow These Steps.
1. Upon pick up/delivery, inspect all items confirming no possible visible damage. If there are signs possible concealed damage, like a tear on the packaging, please MAKE A NOT OF THIS WHEN YOU SIGN FOR RECEIPT OF DELIVERY, AND DON'T HESITATE TO REMOVE PROTECTIVE COVERING TO EXPOSE ANY QUESTIONABLE AREA.
2. All products must be inventoried in at time of pick up or delivery, once material is signed for, your signature is confirmation product is received, signature is FINAL word of receipt.
3. Should you find a damaged cabinet during the receiving process, please advise delivery agent, we will order another cabinet.
4. Notify us immediately of any shipping or damage problem.
5. Determine the extent of damage, if a cabinet only has bent hinge or missing scrws, etc. then a new repair part can be sent out, or pick up.
6. Notify our delivery agent immediately if wrong cabinet is in the delivery or wrong quantities, please do not sign document confirming job is delivered 100% complete if it is not. If you sign for the material you own it.


One Year Limited Warranty Coverage
The Cabinet and Granite Depot warranted to the original purchaser for one (1) year from the date of original purchase or as long as the original purchasing consumer owns the home, whichever is less.

One Year Limited Warranty

Warranty does not cover problems caused by improper installation of cabinets, or added cabinetwork. Warranty does not cover any product used or installed in connection with cabinets, such as appliances, countertops, plumbing fixtures or electrical fixtures. Warranty does not cover damage casused by transportation storage or exposure to excessive temperatures or to defects from isuse, neglet, accidents, alterations, any improper use of care or failure to maintain cabinets. No installer, dealer retailer, sub-contractor, agent or employee of The Cabinet and Granite Depot has the authority to alter the obligations or limitations of the Cabinet and Granite Depot's Warranty. Warranty is not trasferable.

No Two trees are alike wood characteristics naturally occuring such as variations in color, grain, mineral streaks and knots are not considered defects. Color variations in cabinets are a natural occurrence due to species, age, character, and exposure to sunlight. Painted products, glazed or rub-thru product with normal aging, will show uneven hang-up on profiled edges, rag marks, glaze hang-up around natural characteristics in the wood, the patina will vary in severity within individual doors. Expansion and contraction due to climate changes in the painted wood surface will cause fractures in the paint surface at joints (stile and rails). New and or used cabinets may not match display samples and/or existing cabinets. Such variations are not considered defects. Defect does occur; defective part will be repaired or replaced by The cabinet and Granite Depot at its sole discretion.

Wood by nature will undergo expansion and contraction movement year after year as it adjust to the changing atmospheric humidity and temperature changes, as such, stress lines may become visible on painted cabinets especially at the joints, any such incidence is not considered a defect

WARRANTOR SHALL IN NO CASE BE LIABLE FOR CONSEQUENTIAL, INDIRECT OR INCIDENTAL DAMAGES RESULTING FROM THE USE, INSTALLATIOIN, PERFORMANCE OR FAILURE OF ITS PRODUCT.

 
 
 
 
 
Granite Care
 
 
 
 
 
 
 
     
   
     
Cincinnati Showroom
The Cabinet & Granite Depot
 9850 Princeton-Glendale Rd Ste E
 Cincinnati OH 45246  
Phone: 513-874-2100
 info@granitecincinnati.com
 Hours: Mon-Fri 9-6 Sat 10-4
Kentucky Showroom
ProCraft Cabinetry & Granite Depot
 4756 Houston Rd
 Florence Ky 41042
 Phone: 859-283-1888

 info@Procraftky.com
 Hours: Mon-Fri 9-6 Sat 10-4
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